Since everything changed last year as a result of the pandemic, so has the way in which we work.
Remote work has become the status quo and so is engaging with remote customer service teams. While this is a huge shift from what used to be done traditionally, remote customer service teams are the way of the future and can greatly benefit your company.
Thanks to technology and the ability to pretty much work from everywhere, remote customer service teams can work. And they can benefit the overall success of your company greatly.
But more than that, companies can hire a remote customer service company who specializes in the industry and have well-trained teams ready to be the face of your company.
To further elaborate, we have rounded up the top reasons why having a remote customer service team will be the best decision you have ever made for your business.
1. Your team will be more efficient
Studies are showing that remote teams, in general, have surpassed the previous expectations of efficiency. With your customer service team working remote from home, they firstly save more time on commuting, breaks and general office distractions.
This means that your customer service team will find it easier to focus on the task at hand and make the most of their time dealing with customer service queries, issues and complications.
2. They will cost you less
By having your teamwork remote, you will actually end up automatically saving a ton of money on operational costs. This means that you don’t have to spend money on rent, power, general office supplies and cleaning crews.
And when you work with an agency, you will also save money on having to pay for vacation days, sick days and company benefits. If a whole team is outsourced, that will be a heck of a lot of money that you save.
And on the other hand of the spectrum, the less money your employees have to spend getting to work will allow your team to save money and enjoy life a bit more with extra fun money.
3. You can create an around the clock team
By having a remote customer service team, it means that you can hire your team to be located around the world. This is hugely beneficial.
As it means that you can strategically place team members on your customer service sector that match time zones that match your customer demographics.
This will enable your company to provide around the clock customer support, which is a big way to create brand loyalty and repeat customers.
You can equally create schedules that suit the customer service team’s own daily schedule and work with them to select working hours that make the most sense for them.
4. You can create an environment where the team is happier
When it comes to customer service, you want those on that team to be as happy as possible. That is because they are the first impression many people will have with your company and you want to be perceived as friendly, approachable and caring.
When you are able to enhance the daily happiness in the lives of those on your customer service team, you will also enhance their ability to perform during challenging times.
The customer service sector has to deal with many challenging complaints or complications that require a tom of patience, kindness and compassion.
5. Create a premium team
With customer service being one of the lifelines to your business’s success, you want to have the best of the best. But when you are needing to compile a team that is physically all in one location, the level of consistent talent will be lower.
But if you are able to search far and wide for the very best and not require potential customer service representatives to move States and relocate their lives, it will be much easier to negotiate.
Or, if you just engage with a consulting firm that specializes in building out customer services teams for companies like you, they will do all the hard work for you.
There are so many benefits that your company can enjoy from engaging with a remote customer service team. From having a more robust work schedule that enables your business to always connect with customers to enabling that team to have a higher level of happiness in their day to day, productivity and success with customer service situations are bound to increase.
With remote work clearly being the way of the future, what is there to lose with trying out a remote customer service team?